Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan Penerbitan Surat Keterangan Terdaftar (SKT) Majelis Taklim KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 2 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 31 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 30 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 10 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 3 | 3 | 32 |
| 11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 44 |
45 |
44 |
43 |
44 |
44 |
46 |
44 |
45 |
399 |
| Rata-Rata Pertanyaan | 3.67 |
3.75 |
3.67 |
3.58 |
3.67 |
3.67 |
3.83 |
3.67 |
3.75 |
33.26 |
| Rata-Rata Unsur | 44 / 1 = 44.00 44.00 / 12 = 3.67 |
45 / 1 = 45.00 45.00 / 12 = 3.75 |
44 / 1 = 44.00 44.00 / 12 = 3.67 |
43 / 1 = 43.00 43.00 / 12 = 3.58 |
44 / 1 = 44.00 44.00 / 12 = 3.67 |
44 / 1 = 44.00 44.00 / 12 = 3.67 |
46 / 1 = 46.00 46.00 / 12 = 3.83 |
44 / 1 = 44.00 44.00 / 12 = 3.67 |
45 / 1 = 45.00 45.00 / 12 = 3.75 |
33.25 |
| Rata-Rata Tertimbang Unsur | 44.00 / 12 = 3.67 3.67 X (1/ 9) 3.67 X 0.11 = 0.41 |
45.00 / 12 = 3.75 3.75 X (1/ 9) 3.75 X 0.11 = 0.42 |
44.00 / 12 = 3.67 3.67 X (1/ 9) 3.67 X 0.11 = 0.41 |
43.00 / 12 = 3.58 3.58 X (1/ 9) 3.58 X 0.11 = 0.40 |
44.00 / 12 = 3.67 3.67 X (1/ 9) 3.67 X 0.11 = 0.41 |
44.00 / 12 = 3.67 3.67 X (1/ 9) 3.67 X 0.11 = 0.41 |
46.00 / 12 = 3.83 3.83 X (1/ 9) 3.83 X 0.11 = 0.43 |
44.00 / 12 = 3.67 3.67 X (1/ 9) 3.67 X 0.11 = 0.41 |
45.00 / 12 = 3.75 3.75 X (1/ 9) 3.75 X 0.11 = 0.42 |
3.69 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
44 |
3.67 |
0.41 |
2 |
Prosedur |
1 |
45 |
3.75 |
0.42 |
3 |
Waktu Pelayanan |
1 |
44 |
3.67 |
0.41 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
43 |
3.58 |
0.40 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
44 |
3.67 |
0.41 |
6 |
Kompetensi Pelaksana |
1 |
44 |
3.67 |
0.41 |
7 |
Perilaku Pelaksana |
1 |
46 |
3.83 |
0.43 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
44 |
3.67 |
0.41 |
9 |
Sarana Dan Prasarana |
1 |
45 |
3.75 |
0.42 |
| Indeks Survey Kepuasan Masyarakat | 3.69 ( Sangat Baik ) | ||||
| Konversi | 92.36 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Permohonan Penerbitan Surat Keterangan Terdaftar (SKT) Majelis Taklim KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan Penerbitan Surat Keterangan Terdaftar (SKT) Majelis Taklim |
|
92.36A (Sangat Baik) |
Responden | |
Jumlah Responden |
12 Orang |
|
Jenis Kelamin |
Laki - Laki : 7 Orang Perempuan : 5 Orang |
|
Pendidikan |
SD : 1 Orang |
|
SMP : 3 Orang |
||
SMA : 7 Orang |
||
DIII : 0 Orang |
||
SI : 1 Orang |
||
SII : 0 Orang |
||