Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan SIAGA KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 3 | 3 | 32 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 31 |
| 10 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 28 |
| 11 | 3 | 4 | 3 | 3 | 4 | 4 | 4 | 3 | 4 | 32 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 35 |
| 14 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 34 |
| Total | 52 |
52 |
52 |
50 |
54 |
53 |
54 |
51 |
53 |
471 |
| Rata-Rata Pertanyaan | 3.71 |
3.71 |
3.71 |
3.57 |
3.86 |
3.79 |
3.86 |
3.64 |
3.79 |
33.64 |
| Rata-Rata Unsur | 52 / 1 = 52.00 52.00 / 14 = 3.71 |
52 / 1 = 52.00 52.00 / 14 = 3.71 |
52 / 1 = 52.00 52.00 / 14 = 3.71 |
50 / 1 = 50.00 50.00 / 14 = 3.57 |
54 / 1 = 54.00 54.00 / 14 = 3.86 |
53 / 1 = 53.00 53.00 / 14 = 3.79 |
54 / 1 = 54.00 54.00 / 14 = 3.86 |
51 / 1 = 51.00 51.00 / 14 = 3.64 |
53 / 1 = 53.00 53.00 / 14 = 3.79 |
33.64 |
| Rata-Rata Tertimbang Unsur | 52.00 / 14 = 3.71 3.71 X (1/ 9) 3.71 X 0.11 = 0.41 |
52.00 / 14 = 3.71 3.71 X (1/ 9) 3.71 X 0.11 = 0.41 |
52.00 / 14 = 3.71 3.71 X (1/ 9) 3.71 X 0.11 = 0.41 |
50.00 / 14 = 3.57 3.57 X (1/ 9) 3.57 X 0.11 = 0.40 |
54.00 / 14 = 3.86 3.86 X (1/ 9) 3.86 X 0.11 = 0.43 |
53.00 / 14 = 3.79 3.79 X (1/ 9) 3.79 X 0.11 = 0.42 |
54.00 / 14 = 3.86 3.86 X (1/ 9) 3.86 X 0.11 = 0.43 |
51.00 / 14 = 3.64 3.64 X (1/ 9) 3.64 X 0.11 = 0.40 |
53.00 / 14 = 3.79 3.79 X (1/ 9) 3.79 X 0.11 = 0.42 |
3.74 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
52 |
3.71 |
0.41 |
2 |
Prosedur |
1 |
52 |
3.71 |
0.41 |
3 |
Waktu Pelayanan |
1 |
52 |
3.71 |
0.41 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
50 |
3.57 |
0.40 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
54 |
3.86 |
0.43 |
6 |
Kompetensi Pelaksana |
1 |
53 |
3.79 |
0.42 |
7 |
Perilaku Pelaksana |
1 |
54 |
3.86 |
0.43 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
51 |
3.64 |
0.40 |
9 |
Sarana Dan Prasarana |
1 |
53 |
3.79 |
0.42 |
| Indeks Survey Kepuasan Masyarakat | 3.74 ( Sangat Baik ) | ||||
| Konversi | 93.45 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan SIAGA KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan SIAGA |
|
93.45A (Sangat Baik) |
Responden | |
Jumlah Responden |
14 Orang |
|
Jenis Kelamin |
Laki - Laki : 9 Orang Perempuan : 5 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 1 Orang |
||
SMA : 1 Orang |
||
DIII : 0 Orang |
||
SI : 12 Orang |
||
SII : 0 Orang |
||