Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan Pengesahan Surat Keterangan Ijazah Salah Tulis/Rusak/Hilang (Siswa Madrasah) KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 2 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 33 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 33 |
| 5 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 9 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
| Total | 32 |
34 |
35 |
34 |
36 |
36 |
36 |
36 |
35 |
314 |
| Rata-Rata Pertanyaan | 3.56 |
3.78 |
3.89 |
3.78 |
4.00 |
4.00 |
4.00 |
4.00 |
3.89 |
34.9 |
| Rata-Rata Unsur | 32 / 1 = 32.00 32.00 / 9 = 3.56 |
34 / 1 = 34.00 34.00 / 9 = 3.78 |
35 / 1 = 35.00 35.00 / 9 = 3.89 |
34 / 1 = 34.00 34.00 / 9 = 3.78 |
36 / 1 = 36.00 36.00 / 9 = 4.00 |
36 / 1 = 36.00 36.00 / 9 = 4.00 |
36 / 1 = 36.00 36.00 / 9 = 4.00 |
36 / 1 = 36.00 36.00 / 9 = 4.00 |
35 / 1 = 35.00 35.00 / 9 = 3.89 |
34.89 |
| Rata-Rata Tertimbang Unsur | 32.00 / 9 = 3.56 3.56 X (1/ 9) 3.56 X 0.11 = 0.40 |
34.00 / 9 = 3.78 3.78 X (1/ 9) 3.78 X 0.11 = 0.42 |
35.00 / 9 = 3.89 3.89 X (1/ 9) 3.89 X 0.11 = 0.43 |
34.00 / 9 = 3.78 3.78 X (1/ 9) 3.78 X 0.11 = 0.42 |
36.00 / 9 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
36.00 / 9 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
36.00 / 9 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
36.00 / 9 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
35.00 / 9 = 3.89 3.89 X (1/ 9) 3.89 X 0.11 = 0.43 |
3.88 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
32 |
3.56 |
0.40 |
2 |
Prosedur |
1 |
34 |
3.78 |
0.42 |
3 |
Waktu Pelayanan |
1 |
35 |
3.89 |
0.43 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
34 |
3.78 |
0.42 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
36 |
4.00 |
0.44 |
6 |
Kompetensi Pelaksana |
1 |
36 |
4.00 |
0.44 |
7 |
Perilaku Pelaksana |
1 |
36 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
36 |
4.00 |
0.44 |
9 |
Sarana Dan Prasarana |
1 |
35 |
3.89 |
0.43 |
| Indeks Survey Kepuasan Masyarakat | 3.88 ( Sangat Baik ) | ||||
| Konversi | 96.91 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Permohonan Pengesahan Surat Keterangan Ijazah Salah Tulis/Rusak/Hilang (Siswa Madrasah) KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan Pengesahan Surat Keterangan Ijazah Salah Tulis/Rusak/Hilang (Siswa Madrasah) |
|
96.91A (Sangat Baik) |
Responden | |
Jumlah Responden |
9 Orang |
|
Jenis Kelamin |
Laki - Laki : 5 Orang Perempuan : 4 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 1 Orang |
||
SMA : 3 Orang |
||
DIII : 0 Orang |
||
SI : 4 Orang |
||
SII : 1 Orang |
||