Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan data dan Informasi KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 34 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 32 |
| 5 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 34 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 33 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 3 | 4 | 4 | 3 | 4 | 3 | 4 | 4 | 3 | 32 |
| 11 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 3 | 4 | 34 |
| Total | 40 |
42 |
44 |
41 |
43 |
43 |
44 |
41 |
41 |
379 |
| Rata-Rata Pertanyaan | 3.64 |
3.82 |
4.00 |
3.73 |
3.91 |
3.91 |
4.00 |
3.73 |
3.73 |
34.47 |
| Rata-Rata Unsur | 40 / 1 = 40.00 40.00 / 11 = 3.64 |
42 / 1 = 42.00 42.00 / 11 = 3.82 |
44 / 1 = 44.00 44.00 / 11 = 4.00 |
41 / 1 = 41.00 41.00 / 11 = 3.73 |
43 / 1 = 43.00 43.00 / 11 = 3.91 |
43 / 1 = 43.00 43.00 / 11 = 3.91 |
44 / 1 = 44.00 44.00 / 11 = 4.00 |
41 / 1 = 41.00 41.00 / 11 = 3.73 |
41 / 1 = 41.00 41.00 / 11 = 3.73 |
34.45 |
| Rata-Rata Tertimbang Unsur | 40.00 / 11 = 3.64 3.64 X (1/ 9) 3.64 X 0.11 = 0.40 |
42.00 / 11 = 3.82 3.82 X (1/ 9) 3.82 X 0.11 = 0.42 |
44.00 / 11 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
41.00 / 11 = 3.73 3.73 X (1/ 9) 3.73 X 0.11 = 0.41 |
43.00 / 11 = 3.91 3.91 X (1/ 9) 3.91 X 0.11 = 0.43 |
43.00 / 11 = 3.91 3.91 X (1/ 9) 3.91 X 0.11 = 0.43 |
44.00 / 11 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
41.00 / 11 = 3.73 3.73 X (1/ 9) 3.73 X 0.11 = 0.41 |
41.00 / 11 = 3.73 3.73 X (1/ 9) 3.73 X 0.11 = 0.41 |
3.83 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
40 |
3.64 |
0.40 |
2 |
Prosedur |
1 |
42 |
3.82 |
0.42 |
3 |
Waktu Pelayanan |
1 |
44 |
4.00 |
0.44 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
41 |
3.73 |
0.41 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
43 |
3.91 |
0.43 |
6 |
Kompetensi Pelaksana |
1 |
43 |
3.91 |
0.43 |
7 |
Perilaku Pelaksana |
1 |
44 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
41 |
3.73 |
0.41 |
9 |
Sarana Dan Prasarana |
1 |
41 |
3.73 |
0.41 |
| Indeks Survey Kepuasan Masyarakat | 3.83 ( Sangat Baik ) | ||||
| Konversi | 95.71 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Permohonan data dan Informasi KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan data dan Informasi |
|
95.71A (Sangat Baik) |
Responden | |
Jumlah Responden |
11 Orang |
|
Jenis Kelamin |
Laki - Laki : 8 Orang Perempuan : 3 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 0 Orang |
||
SMA : 1 Orang |
||
DIII : 0 Orang |
||
SI : 9 Orang |
||
SII : 1 Orang |
||