Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Ajuan Simpatika

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2026

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 3 35
2 3 3 4 3 4 4 4 3 4 32
3 3 3 4 3 3 4 4 3 4 31
4 4 3 4 4 3 4 4 3 4 33
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 3 4 4 3 4 4 4 4 4 34
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
11 4 4 4 4 4 4 4 4 4 36
12 4 4 4 4 4 4 4 4 4 36
13 3 4 4 3 3 4 4 3 3 31
14 4 4 4 4 4 4 4 4 4 36
15 4 4 4 4 4 4 4 4 4 36
Total
56
57
60
56
57
60
60
56
58
 520
Rata-Rata Pertanyaan
3.73
3.80
4.00
3.73
3.80
4.00
4.00
3.73
3.87
 34.66
Rata-Rata Unsur
56 / 1 = 56.00
56.00 / 15 = 3.73
57 / 1 = 57.00
57.00 / 15 = 3.80
60 / 1 = 60.00
60.00 / 15 = 4.00
56 / 1 = 56.00
56.00 / 15 = 3.73
57 / 1 = 57.00
57.00 / 15 = 3.80
60 / 1 = 60.00
60.00 / 15 = 4.00
60 / 1 = 60.00
60.00 / 15 = 4.00
56 / 1 = 56.00
56.00 / 15 = 3.73
58 / 1 = 58.00
58.00 / 15 = 3.87
34.67
Rata-Rata Tertimbang Unsur
56.00 / 15 = 3.73
3.73 X (1/ 9)
3.73 X 0.11 = 0.41
57.00 / 15 = 3.80
3.80 X (1/ 9)
3.80 X 0.11 = 0.42
60.00 / 15 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
56.00 / 15 = 3.73
3.73 X (1/ 9)
3.73 X 0.11 = 0.41
57.00 / 15 = 3.80
3.80 X (1/ 9)
3.80 X 0.11 = 0.42
60.00 / 15 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
60.00 / 15 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
56.00 / 15 = 3.73
3.73 X (1/ 9)
3.73 X 0.11 = 0.41
58.00 / 15 = 3.87
3.87 X (1/ 9)
3.87 X 0.11 = 0.43
3.85
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
56
3.73
0.41
2
Prosedur
1
57
3.80
0.42
3
Waktu Pelayanan
1
60
4.00
0.44
4
Kesesuaian Biaya Pelayanan
1
56
3.73
0.41
5
Produk Spesifikasi Jenis Pelayanan
1
57
3.80
0.42
6
Kompetensi Pelaksana
1
60
4.00
0.44
7
Perilaku Pelaksana
1
60
4.00
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
56
3.73
0.41
9
Sarana Dan Prasarana
1
58
3.87
0.43
Indeks Survey Kepuasan Masyarakat 3.85 ( Sangat Baik )
Konversi 96.30
Mutu Pelayanan A (Sangat Baik)