Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan jemput bola

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2026

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 4 3 3 4 4 4 4 4 3 33
11 4 4 4 4 4 4 4 4 4 36
12 4 4 4 4 4 4 4 4 4 36
13 4 4 4 4 3 4 4 3 3 33
14 4 4 4 4 4 4 4 4 4 36
15 4 4 4 4 4 4 4 4 4 36
Total
60
59
59
60
59
60
60
59
58
 534
Rata-Rata Pertanyaan
4.00
3.93
3.93
4.00
3.93
4.00
4.00
3.93
3.87
 35.59
Rata-Rata Unsur
60 / 1 = 60.00
60.00 / 15 = 4.00
59 / 1 = 59.00
59.00 / 15 = 3.93
59 / 1 = 59.00
59.00 / 15 = 3.93
60 / 1 = 60.00
60.00 / 15 = 4.00
59 / 1 = 59.00
59.00 / 15 = 3.93
60 / 1 = 60.00
60.00 / 15 = 4.00
60 / 1 = 60.00
60.00 / 15 = 4.00
59 / 1 = 59.00
59.00 / 15 = 3.93
58 / 1 = 58.00
58.00 / 15 = 3.87
35.60
Rata-Rata Tertimbang Unsur
60.00 / 15 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
59.00 / 15 = 3.93
3.93 X (1/ 9)
3.93 X 0.11 = 0.44
59.00 / 15 = 3.93
3.93 X (1/ 9)
3.93 X 0.11 = 0.44
60.00 / 15 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
59.00 / 15 = 3.93
3.93 X (1/ 9)
3.93 X 0.11 = 0.44
60.00 / 15 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
60.00 / 15 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
59.00 / 15 = 3.93
3.93 X (1/ 9)
3.93 X 0.11 = 0.44
58.00 / 15 = 3.87
3.87 X (1/ 9)
3.87 X 0.11 = 0.43
3.96
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
60
4.00
0.44
2
Prosedur
1
59
3.93
0.44
3
Waktu Pelayanan
1
59
3.93
0.44
4
Kesesuaian Biaya Pelayanan
1
60
4.00
0.44
5
Produk Spesifikasi Jenis Pelayanan
1
59
3.93
0.44
6
Kompetensi Pelaksana
1
60
4.00
0.44
7
Perilaku Pelaksana
1
60
4.00
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
59
3.93
0.44
9
Sarana Dan Prasarana
1
58
3.87
0.43
Indeks Survey Kepuasan Masyarakat 3.96 ( Sangat Baik )
Konversi 98.89
Mutu Pelayanan A (Sangat Baik)