Cetak Tabulasi

Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Permohonan Leger Gaji

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2026

No Responden	Pertanyaan									Total
No Responden	1	2	3	4	5	6	7	8	9	Total
1	4	4	4	4	4	4	4	4	4	36
2	4	3	4	4	4	4	3	4	4	34
3	4	4	4	4	4	4	4	4	4	36
4	4	4	4	4	4	4	4	4	4	36
5	4	4	4	4	4	4	4	4	4	36
Total	20	19	20	20	20	20	19	20	20	178
Rata-Rata Pertanyaan	4.00	3.80	4.00	4.00	4.00	4.00	3.80	4.00	4.00	35.6
Rata-Rata Unsur	20 / 1 = 20.00 20.00 / 5 = 4.00	19 / 1 = 19.00 19.00 / 5 = 3.80	20 / 1 = 20.00 20.00 / 5 = 4.00	20 / 1 = 20.00 20.00 / 5 = 4.00	20 / 1 = 20.00 20.00 / 5 = 4.00	20 / 1 = 20.00 20.00 / 5 = 4.00	19 / 1 = 19.00 19.00 / 5 = 3.80	20 / 1 = 20.00 20.00 / 5 = 4.00	20 / 1 = 20.00 20.00 / 5 = 4.00	35.60
Rata-Rata Tertimbang Unsur	20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	19.00 / 5 = 3.80 3.80 X (1/ 9) 3.80 X 0.11 = 0.42	20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	19.00 / 5 = 3.80 3.80 X (1/ 9) 3.80 X 0.11 = 0.42	20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	3.96

No	Unsur	Jumlah Pertanyaan	Total Nilai	Nilai Rata-Rata Unsur	Nilai Rata-Rata Tertimbang Unsur
1	Persyaratan	1	20	4.00	0.44
2	Prosedur	1	19	3.80	0.42
3	Waktu Pelayanan	1	20	4.00	0.44
4	Kesesuaian Biaya Pelayanan	1	20	4.00	0.44
5	Produk Spesifikasi Jenis Pelayanan	1	20	4.00	0.44
6	Kompetensi Pelaksana	1	20	4.00	0.44
7	Perilaku Pelaksana	1	19	3.80	0.42
8	Penanganan Pengaduan, Saran dan Masukan	1	20	4.00	0.44
9	Sarana Dan Prasarana	1	20	4.00	0.44
Indeks Survey Kepuasan Masyarakat					3.96 ( Sangat Baik )
Konversi					98.89
Mutu Pelayanan					A (Sangat Baik)