Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Permohonan Leger Gaji

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2026

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 3 4 4 4 4 3 4 4 34
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
11 4 4 4 4 4 4 4 4 4 36
Total
44
43
44
44
44
44
43
44
44
 394
Rata-Rata Pertanyaan
4.00
3.91
4.00
4.00
4.00
4.00
3.91
4.00
4.00
 35.82
Rata-Rata Unsur
44 / 1 = 44.00
44.00 / 11 = 4.00
43 / 1 = 43.00
43.00 / 11 = 3.91
44 / 1 = 44.00
44.00 / 11 = 4.00
44 / 1 = 44.00
44.00 / 11 = 4.00
44 / 1 = 44.00
44.00 / 11 = 4.00
44 / 1 = 44.00
44.00 / 11 = 4.00
43 / 1 = 43.00
43.00 / 11 = 3.91
44 / 1 = 44.00
44.00 / 11 = 4.00
44 / 1 = 44.00
44.00 / 11 = 4.00
35.82
Rata-Rata Tertimbang Unsur
44.00 / 11 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
43.00 / 11 = 3.91
3.91 X (1/ 9)
3.91 X 0.11 = 0.43
44.00 / 11 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
44.00 / 11 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
44.00 / 11 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
44.00 / 11 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
43.00 / 11 = 3.91
3.91 X (1/ 9)
3.91 X 0.11 = 0.43
44.00 / 11 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
44.00 / 11 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
3.98
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
44
4.00
0.44
2
Prosedur
1
43
3.91
0.43
3
Waktu Pelayanan
1
44
4.00
0.44
4
Kesesuaian Biaya Pelayanan
1
44
4.00
0.44
5
Produk Spesifikasi Jenis Pelayanan
1
44
4.00
0.44
6
Kompetensi Pelaksana
1
44
4.00
0.44
7
Perilaku Pelaksana
1
43
3.91
0.43
8
Penanganan Pengaduan, Saran dan Masukan
1
44
4.00
0.44
9
Sarana Dan Prasarana
1
44
4.00
0.44
Indeks Survey Kepuasan Masyarakat 3.98 ( Sangat Baik )
Konversi 99.49
Mutu Pelayanan A (Sangat Baik)