Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Permohonan Leger Gaji

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 3 4 4 4 4 4 4 3 4 34
9 4 4 4 4 4 4 4 4 4 36
Total
35
36
36
36
36
36
36
35
36
 322
Rata-Rata Pertanyaan
3.89
4.00
4.00
4.00
4.00
4.00
4.00
3.89
4.00
 35.78
Rata-Rata Unsur
35 / 1 = 35.00
35.00 / 9 = 3.89
36 / 1 = 36.00
36.00 / 9 = 4.00
36 / 1 = 36.00
36.00 / 9 = 4.00
36 / 1 = 36.00
36.00 / 9 = 4.00
36 / 1 = 36.00
36.00 / 9 = 4.00
36 / 1 = 36.00
36.00 / 9 = 4.00
36 / 1 = 36.00
36.00 / 9 = 4.00
35 / 1 = 35.00
35.00 / 9 = 3.89
36 / 1 = 36.00
36.00 / 9 = 4.00
35.78
Rata-Rata Tertimbang Unsur
35.00 / 9 = 3.89
3.89 X (1/ 9)
3.89 X 0.11 = 0.43
36.00 / 9 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
36.00 / 9 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
36.00 / 9 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
36.00 / 9 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
36.00 / 9 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
36.00 / 9 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
35.00 / 9 = 3.89
3.89 X (1/ 9)
3.89 X 0.11 = 0.43
36.00 / 9 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
3.98
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
35
3.89
0.43
2
Prosedur
1
36
4.00
0.44
3
Waktu Pelayanan
1
36
4.00
0.44
4
Kesesuaian Biaya Pelayanan
1
36
4.00
0.44
5
Produk Spesifikasi Jenis Pelayanan
1
36
4.00
0.44
6
Kompetensi Pelaksana
1
36
4.00
0.44
7
Perilaku Pelaksana
1
36
4.00
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
35
3.89
0.43
9
Sarana Dan Prasarana
1
36
4.00
0.44
Indeks Survey Kepuasan Masyarakat 3.98 ( Sangat Baik )
Konversi 99.38
Mutu Pelayanan A (Sangat Baik)