Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Permohonan Cuti ASN

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2026

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 3 4 3 3 3 3 31
5 3 3 3 3 3 3 3 3 3 27
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
11 4 4 4 4 4 4 4 4 4 36
Total
43
43
43
42
43
42
42
42
42
 382
Rata-Rata Pertanyaan
3.91
3.91
3.91
3.82
3.91
3.82
3.82
3.82
3.82
 34.74
Rata-Rata Unsur
43 / 1 = 43.00
43.00 / 11 = 3.91
43 / 1 = 43.00
43.00 / 11 = 3.91
43 / 1 = 43.00
43.00 / 11 = 3.91
42 / 1 = 42.00
42.00 / 11 = 3.82
43 / 1 = 43.00
43.00 / 11 = 3.91
42 / 1 = 42.00
42.00 / 11 = 3.82
42 / 1 = 42.00
42.00 / 11 = 3.82
42 / 1 = 42.00
42.00 / 11 = 3.82
42 / 1 = 42.00
42.00 / 11 = 3.82
34.73
Rata-Rata Tertimbang Unsur
43.00 / 11 = 3.91
3.91 X (1/ 9)
3.91 X 0.11 = 0.43
43.00 / 11 = 3.91
3.91 X (1/ 9)
3.91 X 0.11 = 0.43
43.00 / 11 = 3.91
3.91 X (1/ 9)
3.91 X 0.11 = 0.43
42.00 / 11 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
43.00 / 11 = 3.91
3.91 X (1/ 9)
3.91 X 0.11 = 0.43
42.00 / 11 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
42.00 / 11 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
42.00 / 11 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
42.00 / 11 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
3.86
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
43
3.91
0.43
2
Prosedur
1
43
3.91
0.43
3
Waktu Pelayanan
1
43
3.91
0.43
4
Kesesuaian Biaya Pelayanan
1
42
3.82
0.42
5
Produk Spesifikasi Jenis Pelayanan
1
43
3.91
0.43
6
Kompetensi Pelaksana
1
42
3.82
0.42
7
Perilaku Pelaksana
1
42
3.82
0.42
8
Penanganan Pengaduan, Saran dan Masukan
1
42
3.82
0.42
9
Sarana Dan Prasarana
1
42
3.82
0.42
Indeks Survey Kepuasan Masyarakat 3.86 ( Sangat Baik )
Konversi 96.46
Mutu Pelayanan A (Sangat Baik)